You are advised to carefully read through this Policy before accessing or using our online gaming platform. If you do not agree with the terms of this Policy, you may refrain from using our platform.
I. PERSONAL DATA
The Personal Data we receive helps us provide, personalise, and continually improve the Services. We use the information to enable you to use the Services, process payments, communicate with you about your Account activity, products, services, and promotional offers, update our records and maintain your Account with us, display content, and recommend our products and services that might be of interest to you. We also use this information to improve our Services, prevent, detect, or report fraud or abuses of our Services and enable third parties to carry out technical, logistical, or other functions on our behalf.
a. Information you give us: We collect the following information when you open an Account with us: full names, date of birth, registered home address, email address, phone number, national identification number (NIN) a valid identification document bearing your names and photographs (passport or ID card). We would also require your bank account details including your account name, bank name and bank account number and your account login details such as your personalized username and password. You may give us additional information that qualifies as Personal Data as part of your use of the Account and/or any of the Services.
Please note that your consent on this website includes processing of your data by our third party including your account balance, personal information, including your full name, date of birth, registered methods of deposit, contact information, contact records and details of past transactions and visits.
b. Automatic Information: We automatically receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and other unique identifiers and we obtain certain types of information when your Web browser or device accesses our Services. Refer to your Web browser cookies setting options for more information how to manage your cookies settings. Please note that we may not be able to provide you with all the site features and Services functionalities should you block or reject the cookies.
You will also be required to provide login details of your choice, namely a mobile number and password which will be stored by us. We additionally require you to provide us with a payment method and payment details (such as bank transfer, credit card or another acceptable means of payment) which corresponds with the name on your valid Identification document so you can credit your Account and make the withdrawals.
You can access a broad range of information about your Account and your interactions with us, including your Personal Data. You may access that information about you by logging into your Account. You also have the right to access your personal data at any time in order to make alterations to any personal information that may have changed or become obsolete. Should you believe that any personal information we hold for you is incorrect, please contact our Customer Services Team here.
II. USE OF PERSONAL DATA
We process your Personal Data to operate, provide and improve the Services. These purposes include:
a. Use of Oyawin products and your Account: We use your Personal Data to process your bets, payments to and from Account and communicate with you about betting activity, products, services, and promotional offers.
b. Provide troubleshoot and improve the Service: We use your Personal Data to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of the Services.
c. Recommendations: We may use your Personal Data to recommend features, products, and services that might be of interest to you and to identify your preferences.
d. Comply with legal and contractual requirements: In certain cases, we are required by law to collect and process your Personal Data.
e. Communicate with you: We use your personal information to communicate with you in relation to the Services via different channels (e.g., by phone, email, chat, push notifications).
f. Advertising: Subject to your consent, we may use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
g. Fraud Prevention: subject to your consent, we process information to monitor transactions and payment for the prevention or detection of fraud, cheating, money laundering and abuse in order to protect the security of our customers, Oyawin, and others.
h. Prevention of Gambling Addiction: We process information to monitor gambling pattern and identify possible gambling addictions or vulnerabilities and refer such customers to self-exclusion program where the need arises.
III. WILL OYAWIN DISCLOSE YOUR PERSONAL DATA?
Players may contact Oyawin to opt out of profiling involving direct marketing or update preference by sending a mail to [email protected] . Players can also opt out of receiving advertisement notifications at any time by clicking on the "unsubscribe" link that appears in such notifications or by requesting that Oyawin stops directing further advertisements by any means.
e. Protection of Oyawin and Others: We disclose Account and other Personal Data when disclosure is required to fulfil the processing purposes above or required to comply with the law, court order or government authority; enforce or apply our General Terms and Conditions and other agreements we have with you; or protect the rights, property, or safety of our business, our users, or others. This also includes exchanging information with third party for fraud protection and reduction as well as sharing information with our attorneys, auditors, and other representatives.
f. Oyawin will take all necessary steps to ensure the confidentiality of players’ information and impose strict restrictions on how our partners and third parties can use and disclose players’ information. Oyawin shall only be responsible for its obligations to you in relation to your Personal Data as the data controller under the applicable laws.
We design our systems with your security and privacy in mind.
a. We work to protect the security of your information provided to our web sites by using Secure Sockets Layer (SSL) software to encrypt that information during transmission.
b. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
c. Oyawin will review, supervise, and update these security measures to meet its business needs, changes in technology and regulatory requirements. Oyawin does not warrant that the collection, transmission, and storage of information will be completely secure; however, we shall ensure that necessary security measures are in place to protect Player’s information.
d. It is important for you to take steps to protect against unauthorized access to your account and your password. You should keep your password and any security questions confidential and use unconventional passwords comprising of figures, characters and alpha numeric keys which will be easy to remember the security of your Account relies on your protection of your password and security questions. DO NOT SHARE YOUR PASSWORD. If you do share your password with a third party for any reason, the third party may have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately and contact us right away.
e. Please desist from writing your passwords on paper or saving your password in the browser. Also, desist from leaving your mobile device or computer unsecured or unlocked.
a. Oyawin shall use the cookies to collect information about the following:
• server logs, which includes information about device IP address, app features or pages viewed, access dates and times, app crashes and other system activity, type of browser.
• third party sites or services Players interact with before utilizing our site.
• Player’s mobile phone specifications, including, the hardware model, operating system and version, software, file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
c. Cookies Used by Oyawin
• Essential Cookies are required for the operation of our website. They are used to provide content, products, and services to you. These cookies help Player’s device download or stream information, navigate our website with ease. In a bid to function properly, these cookies may collect IP address, app features or pages viewed, access dates and times, app crashes and other system activity, type of browser. Note that essential cookies are deleted once you close your web browser/browser session.
• Functionality Cookies allows our websites to remember your site preferences and choices made on the site including username, region, language, location, and marketing. Also, it collects your personal information to enable us remember selections in your bet slip, specific products used on the website and shows the Player’s relevant “related article” links. Functionality cookies expire after a maximum duration of two years. It can however be deleted from your browser history at any point before its expiry time.
• Analytical Cookies allows our website store the traffic source and compiles visitor statistics, duration used, and pages visited on the website. It also helps to test and improve the performance of our website to provide a better user experience. These cookies perform functions such as assessing errors within the player’s experience and providing statistics on how frequent our website is used.
VI. PERSONAL DATA RETENTION
You are advised to always provide current and accurate information and update such information whenever necessary. In the absence of any update, we can assume that the information submitted is current and accurate.
VII. PROTECTION OF MINORS
The online betting and gaming services that we offer are strictly prohibited for persons less than 18 years of age or under the age of legal consent for using online betting and gaming services under the laws of the jurisdiction in which the person is located.
Consequently, minors shall not register and play on our Site. We shall collect proof of identification from our customers as part of our age verification process.
Any minor who is found to be gambling on Oyawin shall have his/her Account immediately blocked. Oyawin reserves the right to conduct a security review to validate your identity and age. Registration of the account authorizes us to conduct such security reviews supplied by you against third party databases.
VIII. DATA PROTECTION CONTACTS
In compliance with Nigeria Data Protection Regulation (2019), you may contact the following contacts for questions, requests, comments, complaints, or suggestions in relation to this Policy, or any other concerns about the protection of information which you provided.
Email Address: [email protected]
IX. PLAYER RIGHTS
By virtue of using this website, you have certain rights available to you, these rights include:
b. The rights to access: Players have the right to request in writing and access information about their personal data held by Oyawin. This includes other supplementary information about how we obtain and process the personal data received from the player. Your right of access can be exercised by sending an email to [email protected].
c. The right to restrict processing: Players have a right to ‘block’ or withdraw their consent to our processing of your information, which you can do at any time. When processing is restricted, we might continue to retain such data if there are valid legal, regulatory, or operational reasons, but not to further process it.
d. The right to rectification: Players are entitled to have personal data rectified if it is inaccurate or incomplete. If this personal data in question has been disclosed to third parties, they must be informed of the rectification where possible. Oyawin will also inform the Players about the third parties to whom the data has been disclosed where appropriate.
e. The right to deletion and withdrawal of consent: Players have the right to request the deletion or removal of personal data without prejudice to compelling legal or regulatory requirement for its continued processing or retention. Oyawin will make sure that this right is protected. Where a customer has requested for deletion of their data or restriction to processing, the customer will not or may not be able to use our services. Please note that deletion or withdrawal of consent will not affect the lawfulness of use of personal information prior to the deletion or consent withdrawal.
f. The right to data portability: Upon request for same, we will ensure that personal data is moved, copied, or transferred easily in machine readable formats to third parties, without hindrance to usability.
g. The right to object: Players have the right to object to our processing of their information in some circumstances. This includes the right to object or decline the use of your information for direct marketing or profiling. Players also have the right to object to the transfer of their personal information outside Nigeria without the express consent of the Player.
h. Individual ResponsibilityPlayers are responsible for making sure the information provided to Oyawin is current and accurate and should inform Oyawin on any changes as it occurs, this will enable us to update your information with us.
i. Right to lodge a complaint: If you are dissatisfied with the way and manner your personal data is being handled by us as your personal data controller, you have a right to lodge a complaint against Oyawin to the Nigerian Data Protection Bureau (NDPB).
X.TRANSFER OF PERSONAL INFORMATION OUTSIDE NIGERIA
a. Oyawin will transfer Player’s personal information abroad on any of the following conditions:
• Where consent has been obtained.
• Where the transfer is necessary to conclude a contractual obligation between Oyawin and a third party in the Player’s interest.
• Where the transfer is necessary to protect your vital interest.
• Where the transfer is necessary for reason of public interest.
• Where the transfer is for the establishment, exercise, or defence of legal claims.
We will take measures to ensure that the transfer of personal data to third party suppliers and/or service providers, agents, advisors, or consultants to jurisdictions outside Nigeria are in accordance with the Nigerian Data Protection Regulation and laws, and for the purposes set out in this policy. We will also provide an appropriate level of data privacy protection.
Oyawin shall take no responsibility whatsoever for events beyond its control inclusive of, but not limited to, acts of god, or natural disasters, and including power cuts and strikes.
Such modifications will not impact your Account registration details unless required to the contrary by law.